Sr. Telecommunications Analyst
Sr IT Telecommunications Analyst
The IT Telecommunications Analyst partners with and works collaboratively with business partners and vendors facilitating telecom expense management activities and various operational functions to align telecommunications needs with business objectives. Initiates the provisioning, deprovisioning and changes of all telecom services, including voice and data, wireline, wireless, conferencing as well as collaboration services as needed into a telecommunications expense management system. Works with clients to obtain clarification where necessary before placing orders.
Provides support to Project Management and Engineering teams as it relates to telecom circuit provisioning. Processes and monitors orders placed with the telecom vendors, escalating when necessary. Processes, receives, audits, and approves telecommunication invoices for payment. Works collaboratively with telecommunication expense management vendor to perform monthly audits to ensure contractual pricing is achieved for new and existing services, including both wireless and wireline services. Works with the Telecom Carriers on account reconciliation. Research and resolve billing discrepancies, Contact service provider. Post updates in telecom management system.
Manages circuit inventory in the designated telecommunications expense management system/databases to ensure circuit information remains current. Manages contractual service level agreement (SLA) credit process with Carriers. Assists with monthly budget variance analysis and annual budget process. Participates in savings optimizations efforts. Develops/runs reports to show trends in vendor cost and customer activity. Produces ad-hoc reporting to provide required information as needed. Assists with reporting and analytics. Performs other job-related duties as assigned or apparent.
- Bachelor’s degree in Telecommunication, or equivalent.
- 5 years related work experience.
- Demonstrated ability to work with diverse groups; strong, positive interpersonal skills.
- 5 years in vendor management experience
- 5 years Telecom procurement experience